OVERVIEW
At Lumix Bottle Lamp, we are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy for details on order processing and delivery.
ORDER PROCESSING TIME
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Orders are processed within 1–3 business days
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Orders are not processed on weekends or public holidays
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Once processed, your order will be shipped and a confirmation email will be sent
ESTIMATED SHIPPING TIME
Estimated delivery times vary by location:
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Domestic Orders: 5–10 business days
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International Orders: 7–20 business days
Please note that these are estimated delivery times and may vary due to customs clearance, carrier delays, or unforeseen circumstances.
SHIPPING CHARGES
Shipping fees (if applicable) are calculated and displayed at checkout before payment is completed.
TRACKING INFORMATION
Once your order has shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear.
CUSTOMS, DUTIES & TAXES
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
We are not responsible for delays caused by customs processing.
INCORRECT ADDRESS
Please ensure that your shipping address is accurate. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
LOST OR STOLEN PACKAGES
We are not responsible for packages marked as “delivered” by the carrier but reported as lost or stolen. In such cases, customers should contact the carrier directly.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us within 24 hours of delivery with clear photos or video evidence so we can assist you.
SHIPPING DELAYS
While we strive to deliver on time, we are not responsible for delays caused by carriers, weather conditions, customs, or other factors beyond our control.
CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
CONTACT INFORMATION
For shipping-related questions, please contact us at:
lumixbottlelamp@gmail.com