OVERVIEW
At Lumix Bottle Lamp, customer satisfaction is important to us. Please read this policy carefully before placing an order.
RETURNS
We accept returns only under the following conditions:
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The item is damaged, defective, or incorrect
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The issue is reported within 24 hours of delivery
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The product is unused and in original packaging
To request a return, contact us with clear photos or videos showing the issue.
NON-RETURNABLE ITEMS
We do not accept returns for:
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Change of mind
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Normal wear and tear
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Damage caused by misuse or improper handling
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Items returned without prior approval
REFUNDS
Once your claim is approved:
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Refunds are processed to the original payment method
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Processing time may take 5–10 business days, depending on your payment provider
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Shipping fees are non-refundable unless the item is defective or incorrect
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us within 24 hours of delivery with photo or video proof. We will offer a replacement or refund at our discretion.
CANCELLATIONS
Orders can only be cancelled before processing or shipping. Once shipped, cancellations are not possible.
SHIPPING DELAYS
Delivery times are estimates. We are not responsible for delays caused by couriers, customs, weather, or other external factors.
CONTACT INFORMATION
For return or refund requests, contact us at:
lumixbottlelamp@gmail.com